سياسة الاستبدال والاسترجاع

Return and Exchange Policy | Rose Abayas Store (jgrabayat) Welcome to Rose Abayas Store, we always strive to provide an exceptional shopping experience worthy of you. In our commitment to transparency and protecting customer rights, the return and exchange policy has been prepared in accordance with approved laws, regulations, and local and international e-commerce practices. 1. Timeframes for Return and Exchange Return: The customer has the right to request a return of the product within only 24 hours from the date and time of receiving the shipment. Exchange: The customer has the right to request an exchange of the product within 3 days from the date of receiving the shipment (up to 7 days in case of a manufacturing defect or an error in the order). 2. Conditions for Accepting Return and Exchange Requests To accept the return or exchange process, the following conditions must be met: The product must be in its original condition and completely intact, not used or having gained any benefit from it. The abaya must be returned with the original tags, invoice, and original packaging box. Products excluded from return and exchange (for health reasons and special modifications): Syndicates and dresses: Not exchanged or returned at all based on public health standards and health regulations. Custom-made abayas (according to order): Abayas made based on the customer’s request, or products that required special modifications or additions (such as length adjustment, specific size, or additions) are not eligible for exchange or return, unless there is a manufacturing defect or an error in preparation. Important note regarding packaging: The product must be returned inside the original store packaging box. If the product arrives without the packaging box, the value of the box will be deducted from the refunded amount. 3. Guaranteed Cases (Manufacturing defects and errors) Rose Abayas Store bears all shipping costs and fees in the following cases: Damage or manufacturing defect in the abaya. The received product differs from the required specifications and measurements. An error on our part in preparing or shipping the order. 4. Costs and Fees in Normal Cases (Customer’s desire) If the return or exchange request is due to the customer’s wish (not due to a defect or error from the store), the following fees will be applied: Modifying/canceling the order after shipping: The customer cannot cancel the order after it has been shipped and delivered to the shipping company. If the customer refuses delivery or cancels after the shipment has left by any means, delivery and shipping fees will be deducted from the refunded amount. Cash on delivery fees: Upon return, the customer bears the shipping costs plus the fees of the cash on delivery gateways (such as Tabea + Tamara) if any. Rejected non-compliant orders: Rose Abayas Store has the right to reject orders that do not meet the above criteria and return them to the customer, who will bear an additional shipping fee of 27 Saudi Riyals. Shipping notice: The store is not responsible for any delays caused by shipping companies; in case of order cancellation due to shipping delay, the prescribed shipping fees will be deducted. Exchange rule: If the product is chosen for exchange and the replacement order is prepared, the customer cannot request a cash refund afterward. 5. Implementation Steps and Procedures To send and request an exchange or return, please contact customer service directly via WhatsApp. Required order details: Order number. Replacement model / requested size (for exchange). Time to receive the returned shipment: Inside Riyadh: Our representative will pick up the product within 1 to 3 working days. Other cities in the Kingdom: The reverse shipping process takes from 3 to 7 working days depending on the shipping company. International sales: Determined by the international carrier. Product inspection and fund transfer: The product is inspected immediately upon arrival at our warehouses, and the inspection and verification process takes from 48 to 72 working hours. After confirming the product’s good condition, the amount will be refunded or transferred to your account (or settled through Tabea/Tamara) within a maximum of 15 working days. 6. Customer Service Channels and Contact Support We are pleased to serve you and answer your inquiries through the official channels of Rose Abayas Store jgrabayat: Direct WhatsApp and call: +966555822241